Orange and Anaheim Auto Glass
575 S Parker St
Orange, CA 92868
We confirmed up for our appointment as well as the staff members was welcoming, welcoming and acquired right to work. They were extensive and Qualified and appeared to care about The client practical experience. The store and lobby were clean and cozy with no cost espresso, WiFi and TV.
When your windshield was hit by a rock on the freeway, the probabilities will be the destruction could be repaired if caught early sufficient.
The work was done quickly And that i am pleased with the outcome. Even so, I chose to stay from the waiting space and read even though my car or truck was staying labored on and the professionalism and customer service is definitely lacking. I could Obviously listen to a single agent Talking to a purchaser and (certainly only hearing just one facet from the discussion) rudely blame them for deficiency of interaction, stating that it absolutely was their trouble as they weren't "returning phone calls and did not have their voicemail setup correctly". Whether or not this ended up the situation, it could have been dealt with in different ways. Not 15 minutes later on, One more representative sitting down ten ft far from me with the entrance desk manufactured designs for your evening, telling the individual on another line to "not get also light." Though I move no judgement on any individual's own option, acquiring this conversation in front of a buyer was very unprofessional. She also arrived off pretty irritated and as though she couldn't be bothered when it came time for me to pay for the windshield wipers.
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You'll be able to scarcely detect the original split. We'll carry on to go to Safelite for any long term autoglass incidents - their customer care was considerably and earlier mentioned. Thank you once more! We might be clients for life.
So following dropping off my motor vehicle and ready 4+ hrs This is when the nightmare starts off. I get a call through the male telling me my motor vehicle is ready to be picked up. I get dropped off read more and straight away observe my car is much from Completely ready, It is virtually coated in rags with spray bottles on major and light-weight fixtures connected inside of AND outside. He then begins telling me anything he was not capable of do accurately, and blames it primarily on the sunsetting and him not being able to see properly; that's outrageous and no excuse in the least. Misaligned the back again window, was not ready to cut around the crack light-weight properly, forgot a little back passenger window also to best everything off he melted my leather-based doorway panel near the front passenger seat.
However, signing for "permission" and after that a couple of minutes later obtaining an electronic mail alerting me which i agree Together with the noted damages was shocking and awkward. I really feel It could be more conducive to excellent purchaser care to generally be far more straightforward with the things they are signing and to show this checklist before possessing them signal.
I purchased a whole new windshield for my 2015 Jeep Wrangler. Joe came by instantly and mounted the windshield. He was Specialist and courteous. Fantastic assistance. I extremely advise this firm.
Imagine you have been sitting at that end light endlessly? You happen to be probably not considerably off. The amount of time a site visitors light-weight is purple will fluctuate from the intersection; even so, pink lights ordinarily final not less than 30 seconds.
If at all possible I would provide them with zero stars! I wanted my windshield changed and picked Safelite to the career. Their customer support representatives are extremely Specialist...But there mobile service is the other my appointment was from three-5pm along with the cell technician decides to simply call me at five:15 to reschedule.
As I was having to pay, Joe arrived in and requested the lady in the entrance desk if she had charged me already plus the Girl explained no. Then he mentioned, "Do not, because as I was drilling the crack distribute." Right before I even mentioned anything at all he tells me to Check out it for myself.
I called the GM on his cellphone as it absolutely was printed on his small business card. Evidently lunch was not the valid justification -- he was here in Irvine receiving elements (but not for me).
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The brand new windshield is replaced adhering to techniques encouraged because of the AGSC. The advisable one particular hour push-away time for passenger security is then observed, permitting the adhesive to remedy for more info Secure driveaway time.